Appointments


Practice nurse appointments picture

Booking an Appointment

 

At Roseheath Surgery we offer a number of appointments with GPs, Nurse Clinicians, Practice Nurses, Health Care Assistants and condition specific specialists.

 

Appointments are usually 10 minutes in duration for one medical problem only. Long term condition reviews, health checks and cervical screening appointments are 20 minutes in duration.

 

Patients who need clinical advice for more than one medical problem are advised to book a double appointment. We will do our best to accommodate you where possible. Surgery time is limited as the doctors have to do home visits, prescriptions, referrals and reports after surgery has finished.

 

Types of Appointment

 

At Roseheath Surgery we are asking that all patients complete an online consultation (called eConsult) when making contact with the practice.   There are two ways in which you can access the eConsult and this is either via the practice website or via the NHS App.

 

Practice Website 

 

If you have a CLICNIAL QUERY (e.g. a new symptom, advice on current condition) that you would like support with then please click on the following link to start your consultation: Clinical Request 

 

If you have an ADMINISTRATION QUERY (e.g. request for sick note, following up on referrals) that you would like support with then please click on the following link to start your consultation: Admin Request

 

NHS App

 

You will firstly need to download the NHS App to a mobile device – you can do this by clicking here. A valid form of ID is required to register for the NHS App so please have this to hand.

If you feel that you need to be seen by a clinician TODAY or require medical advice then we ask you to undertake an eConsult. Our pledge to all patients is to provide a response within 24 hours (or the next working day), however we will aspire to respond much sooner if possible.

 

This service is available for all patients over the age of 6 months and is open Monday to Friday. Please be aware eConsult is closed of a weekend and patients are unable to submit an eConsult during this time. If you are unable to complete an online consultation then we do provide a call back service in which one of our specially trained team will ask you the relevant questions and submit the online consultation on your behalf.

 

If you are requesting an appointment for a baby under 6 months then you will not be required to complete an online consultation. Please call our team as normal on 0151 902 0025 and we will accommodate your needs.

 

If you (or the person you care for) are known to us as a vulnerable patient (for example English as an additional language, learning difficulties, mental health, have a terminal illness or have a child on the child protection register) then you may not be required to complete an online consultation depending upon your request. Our online consultation may be the most convenient way to deal with your request as you may not need to be seen face to face. Please call the team on 0151 902 0025 and we will assist you.

 

If you have an admin request (e.g. discussing recent test results, requesting sick note) then you can complete an admin eConsult between Monday to Friday and we will respond to your request as soon as possible.

 

If you have internet access

 

Please visit our website Monday to Friday to complete an eConsult online eConsult. Click here to go to eConsult.

 

If you do not have internet access or you would like support completing an eConsult

 

Please do not worry if you are unable to go online to complete the eConsult online consultation.

 

Call us from 8am on 0151 902 0025, press option 1 and you’ll come through to our friendly team. Let our reception team know that you’re unable to complete an eConsult online. Our team will book in a call back as soon as possible.

 

A specially trained eConsult advisor will call you back and ask you the questions on the eConsult consultation. They will fill this in on your behalf. All staff are bound by confidentiality agreements and offer a discreet, understanding service.

 

 

What happens once an eConsult has been submitted?

 

You will be taken through a series of questions during the eConsult online consultation. Please answer each one honestly with all the important details.

 

Once submitted and received securely by your doctor, you will be sent an automated confirmation text message. Our pledge to you is that your doctor will contact you within 24 hours with the right medical advice.

 

*When an eConsult is submitted between Monday – Friday. (eConsult opens at 12:01am Monday and closes at 6:30pm on Friday)

 

Same Day Appointments – Babies Under 6 Months

 

To request a same day appointment for a baby under 6 months call us on 0151 902 0025 and press option 1 to be connected to our reception team.

 

Cancellations

 

If you cannot attend an appointment for any reason then we please ask that you inform us as soon as possible in order for us to provide your appointment slot to another patient.

 

You can also reply to the confirmation text message the word ‘CANCEL’ to cancel your appointment or you can call us on 0151 902 0025 to let us know.

 

When you cancel your appointment it helps us free up the slot for someone else in need of seeing the doctor. We really appreciate you letting us know in good time that you can’t make your appointment.

 

If you are Late

 

Appointments will be held for you for up to 10 mins after the time given to you. If you arrive more than 10 mins late, you will be asked to make another appointment. Please do not be offended by this; the reason that we do this is so that other patients are not kept waiting if you are late.

 

If you need to cancel an appointment, please inform us as soon as you know that you will not be keeping it so that your appointment can be given to another patient and will not be wasted. We have many wasted appointments each day because patients do not turn up and they do not let us know in advance so that the appointment can be given to another patient.

 

Preference of Practitioner

 

All patients are now registered with the practice and not with a specific doctor but patients may express a preference to see a particular doctor when making appointments. In the event that your preferred doctor is unavailable, the practice will offer you another doctor. If you insist upon waiting to see a specific doctor, then this will depend upon that doctor’s availability and may result in you having to wait longer than the 48 hours anticipated in the NHS Plan.