Appointments


Practice nurse appointments pictureAt Roseheath Surgery we offer a number of appointments with GPs, Nurse Clinicians, Practice Nurses, Health Care Assistants and condition specific specialists.

 

Appointments are usually 10 minutes in duration for one medical problem only. Long term condition reviews, health checks and cervical screening appointments are 20 minutes in duration.

 

Patients who need clinical advice for more than one medical problem are advised to book a double appointment. We will do our best to accommodate you where possible. Surgery time is limited as the doctors have to do home visits, prescriptions, referrals and reports after surgery has finished.

 

Types of Appointment

 

Routine Advance Appointments

These 10 minute appointment slots are bookable up to two weeks in advance.

 

Booking a Routine Advance Appointment

 

By automated telephone service: Call us on 0151 902 0025 and press option 1. You will input your mobile phone number and date of birth. You will be given options of available routine appointments. Please follow the instructions to book.

 

By phone with our team: Call us on 0151 902 0025 and press option 2. (To avoid a long wait on the telephone, call us after 11am to book a routine appointment).

 

Via the Patient Access app: The Patient Access app has a limited number of routine appointments available to book. If you have not yet registered for Patient Access, please get in touch with us after 11am Mon-Fri to set you up.

 

Via eConsult online consultation: If you have a query about a medical condition that does not require same-day attention and you have access to the internet you can complete an eConsult online consultation. This is sent securely to your GP practice and you will receive a response by 6:30pm the next working day.

 

Same-Day Appointments

 

Do you require medical advice today? If you feel that you need to be seen by a clinician TODAY or require medical advice TODAY then call us on 0151 902 0025 after 8am.

 

Our friendly and professional team will ask you for a brief reason for your appointment to ensure we book you in with the right clinician for the right duration.

 

Admin Requests

 

If you have an admin request (e.g. discussing recent test results, requesting an extended sick note) then you can take an online consultation 24hrs a day using eConsult here.

 

Cancellations

 

If you cannot attend an appointment for any reason then we please ask that you inform us as soon as possible in order for us to provide your appointment slot to another patient.

 

You can also reply to the confirmation text message the word ‘CANCEL’ to cancel your appointment or you can call us on 0151 902 0025 to let us know.

 

When you cancel your appointment it helps us free up the slot for someone else in need of seeing the doctor. We really appreciate you letting us know in good time that you can’t make your appointment.

 

If you are late

 

Appointments will be held for you for up to 10 mins after the time given to you. If you arrive more than 10 mins late, you will be asked to make another appointment. Please do not be offended by this; the reason that we do this is so that other patients are not kept waiting if you are late.

 

If you need to cancel an appointment, please inform us as soon as you know that you will not be keeping it so that your appointment can be given to another patient and will not be wasted. We have many wasted appointments each day because patients do not turn up and they do not let us know in advance so that the appointment can be given to another patient.

 

Preference of Practitioner

 

All patients are now registered with the practice and not with a specific doctor but patients may express a preference to see a particular doctor or clinician when making appointments. In the event that your preferred doctor or clinician is unavailable, the practice will offer you another doctor. If you insist upon waiting to see a specific doctor or clinician then this will depend upon that doctor’s availability and may result in you having to wait longer than the 48 hours anticipated in the NHS Plan.