This Staff SOP Directory is a central, digital reference point for all operational and clinical procedures across the practice. It brings together approved Standard Operating Procedures (SOPs) for every team, ensuring staff have clear, consistent guidance on how tasks should be carried out safely, efficiently, and in line with regulatory requirements.
The directory supports:
- Consistent ways of working across teams
- Patient safety and quality of care
- Compliance with CQC, NHS, and GDPR requirements
- Clear accountability and role clarity
All staff are expected to familiarise themselves with the SOPs relevant to their role and follow them as part of day-to-day practice.
How the directory is organised
The directory is structured by team and function, for example:
- Call and Recall Team (CRT)
- Long Term Condition (LTC) Team
- Care Navigation
- Practice Administration
- Practice Management
- Medicines Management
Each section contains detailed SOPs outlining processes, responsibilities, and step-by-step workflows specific to that area.
How to use this directory
- Click to navigate:
The directory is digitally linked for ease of use. You can click on any section or SOP title to go directly to the relevant page. - Move between pages:
At the bottom of each page, use the Return icon to go back to the previous page you were viewing. - Return to the main directory:
Use the Home button at any time to return to the main contents/directory page.
This allows you to quickly move between processes without scrolling through large documents.
Important information for staff
- Important information for staff
- SOPs are live documents and may be updated to reflect changes in national guidance, local policy, or practice processes.
- The latest and most up-to-date version will always be available on this live page.
- Please do not download, copy, or save SOP documents elsewhere, as saved copies may become out of date and unsafe to use.
- Always ensure you are referring to the live version before following any procedure.
- If you are unsure about any process, speak to your line manager or team lead before proceeding.
- Managers and team leads are responsible for ensuring staff are trained and informed of any updates.
Using SOPs safely
Following the SOPs relevant to your role is essential to:
- Protect patient safety
- Reduce risk and error
- Support effective team working
- Maintain high standards of care and service delivery
Failure to follow agreed procedures may place patients, colleagues, and the organisation at risk.